Customer Service Officer

this role will play a key part in working with our clients to assist booking their reservations nationally into our Stayover villages.

09th May, 2024

About us

Ausco Modular is Australias leading transportable hire and modular construction company with over 16 locations across Australia. We are an organisation that enjoys consistent and rapid growth, offering our employees secure employment, career progression and a safe work environment that encourages and brings out the best in our people.
Stayover by Ausco villages are designed to provide comfortable and serviced accommodation for transient workers, and travelers across various locations around Australia. These villages offer a range of accommodation standards, recreational facilities and an onsite restaurant, which provides our guests with a comfortable home away from home.

Your new role:

Reporting to the Reservations Manager this role will play a key part in working with our clients to assist booking their reservations nationally into our Stayover villages. On a daily basis you will be taking calls, actioning emails and fielding general enquiries as well as:

• Looking after reservation coordination, including room allocations
• Work with customers to actively problem solve issues to provide exceptional service.
• Compiling various daily, weekly and monthly reports.
• Achievement of clear communication channels/process between our client and both Stayover by Ausco and our service providers.
• Administrative support to the Stayover Reservations Manager

About you:
Renowned for your first-class customer service and communication skills, complemented by your ability to quickly build positive and trusting relationships. We are looking to hear from people with:

• Experience working in customer service or administration within the hospitality, hotel or mining/resources industries.
• Reservations or Booking experience desirable but not essential.
• Intermediate Microsoft Office skills.
• Strong attention to detail and verbal and written communication skills.
• Excellent problem-solving skills to come up with solutions easily.

Why us

At Stayover by Ausco we recognise there is so much more to our people than work, so we have programs in place including a flexible working environment to help support you to realise your full potential. We are a values-based organisation where the safety and wellbeing of our people is our number one priority. We also respect and celebrate differences so that everyone will experience a sense of belonging, contribution and fulfillment.
As an organisation, we are committed to operating sustainably and in an environmentally and socially responsible way with various targets associated with a reduction in energy, water use and waste.

If you are looking for a role where you can collaborate with your peers and leadership to help drive great outcomes for customers, please apply
You must have the right to live and work in Australia to apply for this position.
We support diversity and strongly encourage women and those from Aboriginal and Torres Strait Islander communities to apply.