StudentHQ Officer

• Prime opportunity to join the vibrant StudentHQ team
• Multiple full-time, ongoing positions at our Hawthorn, Wantirna and Croydon campuses
• HEW 5 salary + 17% superannuation and staff benefits

About the Role Are you passionate about delivering exceptional service and enhancing the student experience? Join Swinburne Universitys StudentHQ team as a StudentHQ Officer, where youll support students, staff, and the public with expert advice and efficient issue resolution. As the first point of contact, youll handle a wide range of enquiries, from timetables, enrolments and results to library services and fee payments, across various channels, including face-to-face, phone, email, and live chat. Youll also assist with complex cases, mentor team members, and collaborate with the StudentHQ Team Leaders to manage online enquiries and ensure smooth CRM operations. This role is your chance to make a real difference by providing accurate, timely support and contributing to a consistent, high-quality service across all Swinburne campuses. If youre ready to thrive in a fast-paced, student-focused environment, apply today! About You To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated commitment to providing outstanding customer service.
• Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment
• General knowledge and experience of tertiary sector operating procedures; or General knowledge and experience of provision of information resources in an academic environment
• Demonstrated capacity to conceptualise, develop, review and maintain significant policies and procedures.
• Sound knowledge of a range of computer software applications and experience in the maintenance of electronic data and manual records systems.

Please see the position description for the full list. Qualifications Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training. About Swinburne University of Technology Swinburnes strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research. To Apply Please submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page. If you are viewing this advert from an external site, please click ‘apply and you will be redirected to Swinburnes Jobs website to access the Position Description at the bottom of the page. Please Note: Appointment to this position is subject to passing a Working with Children Check. If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au Applications Close: Tuesday 4 March, at 11.00pm Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance. Diversity, Equity and Inclusion Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world. Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age. We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership. We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550. Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to talentacquisition@swin.edu.au (general enquiries will not be answered by phone). Victorias Commitment to Action: Improving international student employment outcomes. As a signatory to Victorias Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. As a Circle Back Initiative Employer, we commit to responding to every applicant #LI-SW

Information :

• Company : Swinburne University of Technology
• Position : StudentHQ Officer
• Location : Melbourne VIC
• Country : AU