Senior Manager Partnering and Transition - 12 Month Contract

• A great opportunity with a top 5 General Insurer in Australia

• An impactful opportunity to execute our Global workforce strategy.

• Implement offshore partnering models for business goals.

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollards unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"

Your Team

The Operations department is known as the Heart of Hollard and the Strategic Program team is here to ensure the effective delivery of our strategic projects and partner delivery strategy.

Your Role

The Senior Manager, Partnering & Transition will lead and oversee the successful transition of offshore operating models and strategic partner engagements across multiple functions. This high-impact role will be responsible for shaping and executing our Global Workforce Strategy, ensuring seamless integration with our business operations while delivering on risk, regulatory, commercial and customer expectations. Working with key business subject matter expert, you will be accountable for execution the transitions from onshore to offshore models across insurance operations.

Your duties & responsibilities 

• Lead the strategy, planning and end-to-end execution of the Global Workforce Strategy and offshore partnering and transition programs aligned to business goals.

• Build and manage high-trust relationships with offshore partners, ensuring alignment on SLAs, KPIs, performance metrics, and delivery commitments.

• Oversee due diligence, vendor selection and onboarding of strategic offshore partners.

• Drive continuous improvement across partnering models, focusing on scalability, cost effectiveness, customer experience and innovation

About You

• Bachelors degree in business administration, Human Resources, Operations Management, or a related field is highly desirable.

• Demonstrated experience in complex program delivery, ideally within general insurance or financial services.

• Must have hands on experience in leading offshore transitions, outsourcing initiatives or global delivery partnerships.

• Strong vendor management expertise, including commercial negotiations and performance management.

• Solid understanding of compliance, regulatory and operational risk considerations in financial services is required.

• Proficiency in project management methodologies (Agile, PMP, PRINCE2) and tools (MS Project, PPM, Jira, Clarity, etc.)

Please Note: Due to the nature of this role, you may be required to travel overseas to our Partner office locations for the go-lives.

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities 

• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle 

• Additional leave options 

• Generous employee insurance discounts 

• Corporate employee discounts from various retailers 

• Wellbeing benefits e.g., vaccinations, health insurance discounts, Employee Assistance Program (EAP) 

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. 

Even if you dont meet all our selection criteria, we encourage you to apply.

Please note that a full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information. 

Information :

• Company : Hollard Insurance
• Position : Senior Manager Partnering and Transition - 12 Month Contract
• Location : North Sydney NSW
• Country : AU