Membership and Skilled Migration Coordinator

The Australian Institute of Quantity Surveyors (AIQS) is the peak professional body for quantity surveying professionals. Through its leadership, education, standards, and code of conduct, AIQS ensures that members are dedicated to maintaining the highest standards of professional excellence. AIQS is a not-for-profit that operates with Chapters in each state of Australia and internationally.

PURPOSE OF THE POSITION:

The Membership Services and Skilled Migration Officer plays a pivotal role in supporting AIQSs objectives by:

• assisting in the onboarding and retention of members

• providing administrative support for skilled migration assessments

• delivering exceptional customer service

• collaborating effectively with internal teams to ensure seamless operations.

KEY DELIVERABLES

These describe the key outcomes that are to be achieved in the role and a performance standard against the employee will be assessed.

Membership

• Work within the membership team to deliver the membership growth and retention strategy and meet set targets.

• Assist in the coordination and delivery across all areas of membership to ensure a high level of customer satisfaction.

• Provide support to ensure that all queries are responded to within a timely and acceptable manner.

• Assist with related postal and shipping functions.

Skilled Migration

• Provide support to the Skilled Migration Officer in consultation with Membership Manager.

• Assist with the collation and evaluation of skilled migration requirements to ensure that files are complete and ready for further assessment.

• Support the coordination of assessors and assignment of files to ensure that assessments are distributed and completed in a timely manner.

• Gather and update data to maintain the integrity of skilled migration records.

Database management

• Assist the membership team in ensuring the member database content is accurate and current.

• Provide support for monthly and quarterly reporting requirements.

Other

• Support other AIQS portfolios as required.

• Provide support and assist team members with special projects.

NATURAL ATTRIBUTES

The following are the personality traits and characteristics that are important in carrying out the role and achieving the objectives.

Interpersonal and Communication

• Ability to communicate with others in a friendly and helpful manner while simultaneously building credibility and rapport.

Problem Solving

• Proactively identifies and resolves problems in a timely manner.

• Ability to work autonomously without much assistance as required.

Customer Service

• A team player.

• Responds promptly to customer needs and meets commitments.

CRM Experience

• Ability to use a CRM database efficiently.

• Ability to input and extract data.

POSITION SPECIFIC KNOWLEDGE / QUALIFICATIONS / WORK EXPERIENCE:

• A minimum of 1 year experience in a similar customer service role.

• Experience within a member-based organisation is preferred.

• Excel and MS Office skills.

• Ability to communicate effectively to provide clear and helpful information to members, ensuring a positive and supportive experience.

• Excellent written communication skills.

• Attention to detail is essential.

• Strong organisational and time management skills.

• Strong multi-tasking skills.

• Proactive and able to use initiative.

Information :

• Company : The Australian Institute of Quantity Surveyors
• Position : Membership and Skilled Migration Coordinator
• Location : Sydney CBD NSW
• Country : AU