Front Office Guest Service Agent

About Us:

Quest Wollongong is part of Quest Apartment Hotels, the largest and fastest-growing serviced apartment brand in Australasia. With a network of over 170 franchised properties across Australia, New Zealand, and Fiji, Quest has been a leader in providing accommodation solutions for the extended-stay corporate traveler for over 30 years. Known for its strong relationships with Australias top 500 companies, Quest is poised for continued growth, backed by a joint venture with the global hotel group, The Ascott Limited.

At Quest Wollongong, we strive to make every stay feel like home. Our apartment-style accommodations offer full kitchens, laundry facilities, and spacious living areas, catering to both corporate and leisure travelers who value comfort and convenience. We pride ourselves on delivering exceptional service and memorable experiences, with a team dedicated to creating a warm, welcoming environment for all guests.

Position Overview:We are seeking  Part time/Casual Front Office Receptionists to join our team at Quest Wollongong. In this role, youll be the face of the hotel, ensuring every guest enjoys an exceptional experience from check-in to check-out. Responsibilities include handling reservations, managing front office duties, processing payments, and responding to guest inquiries with a friendly and proactive approach.

Responsibilities:

·        Welcome guests warmly upon arrival and ensure a smooth check-in process

·        Assist with guest inquiries, providing information on hotel services, amenities, and local attractions

·        Handle reservations, check-outs, and payment processing efficiently and accurately

·        Update records in the hotels reservation system as needed

·        Respond promptly to guest requests, resolving issues to ensure satisfaction

·        Manage room allocations, rooming lists, and booking charts

·        Coordinate room service and manage orders with local restaurant partners

·        Collaborate with other departments to ensure seamless operations

·        Adhere to hotel policies and procedures while delivering excellent service

·        Manage opening and closing procedures (AM and PM shifts)

Requirements:

·        Previous experience in hospitality, tourism, or customer service is essential

·        Completion or ongoing study of a Hotel or Tourism degree/diploma is advantageous

·        Proven experience in a role requiring responsibility and attention to detail

·        Strong communication and interpersonal skills, with a guest-focused attitude

·        Proficiency with reservation or booking systems and computer applications

·        Ability to multitask effectively in a fast-paced environment

·        Flexibility to work shifts, including evenings, weekends, and public holidays

·        A positive attitude and commitment to delivering outstanding service

·        Must be available to work a range of shifts Monday to Friday, weekends, and public holidays

·        General shift times are from 8 am - 3 pm and from 3 pm - 9 pm

Benefits:

·        Competitive hourly rate, with additional penalties for weekends and public holidays

·        Opportunities for professional growth and career development

·        Employee discounts on stays at Quest Hotels nationwide

·        A supportive and inclusive work culture

If you are enthusiastic about hospitality and dedicated to delivering memorable guest experiences, we would love to hear from you. Apply now to join our team at Quest Wollongong and be part of an environment that values exceptional service and teamwork.

To Apply:Please submit your resume and cover letter outlining your relevant experience and interest in the Guest Services Agent position at Quest Wollongong.

Employer questions

Your application will include the following questions:

• Do you have customer service experience?

• Which of the following statements best describes your right to work in Australia?

• How many years experience do you have as a Front Office Receptionist?

Information :

• Company : Quest Apartment Hotels
• Position : Front Office Guest Service Agent
• Location : Wollongong NSW
• Country : AU