Customer Specialist

Lets look at the role. Our team are currently working from home receiving inbound calls & requests from Brokers to action personal loan applications. We support brokers professionally and efficiently with customer experience as the number 1 focus.

• Be the professional voice of our company.
• Always provide the right information
• Make quick-fire analytical decisions.
• Keep a look out for any upsell/cross sell opportunities.

Well show you the ropes with a full training and induction program via digital communication channels. You will be supported by a great team and an inspiring leader, all who are passionate about Life @ Latitude. We are an open and quirky bunch, and rest assured that good banter is a given! Ideally, were looking for the following: Lets look at you: You are passionate about making a difference to our customers lives by providing the best level of service possible. An enthstic team player, who is excellent at building rapport and can focus on tangible benefits for our customers. You enjoy problem solving, simplifying processes and reducing customer effort. You will have a positive, compassionate and friendly phone manner, strong computer skills and the ability to navigate through multiple systems. Youll also:

• Be as swift as they come at grasping new information.
• Be solutions focused and have the drive to succeed.
• Remain calm in the face of challenging situations.
• Be comfortable working in a team that runs Monday to Friday between 8:00am and 6:00pm

Any work experience within finance is advantageous but our key focus is finding the finest individual to contribute to our diverse culture. We are looking for an energetic, driven team player with a positive can-do attitude. Sometimes the best candidates dont have 100% of what is listed above, but if you have most and are confident youd be a good fit, wed love to hear from you! Sounds like you? Thats a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both. Were Latitude, partners in money Latitude may seem like the new kid on the block, but its taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.

• Recognition @ Latitude: Education support, Better giving programme with charity partners, Latitude matches dollar for dollar and Community partner days
• Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid set up - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate / bereavement leave
• Yearly salary reviews.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

Information :

• Company : Latitude Financial Services
• Position : Customer Specialist
• Location : Queensland
• Country : AU