Customer Service & Catering Orders Team Member (Entry-Level)

Customer Service & Catering Orders Team Member (Entry-Level)📍 West Melbourne | Full Time | Monday to Friday, 9:00 am - 5:00 pm💰 Pay Rate: $28.12 per hour + super (HIGA Award - Clerical Grade 3)🥗 Help customers, recommend great food, and become a catering expert

Love food and helping people? Start your career in customer service with a flavour-packed role.At Elizabeth Andrews Catering, our customer service team doesnt just answer the phone—they help Melbournes best offices and events get the food they need. Youll be guiding customers through our menu, answering queries, recommending options for dietary needs, and upselling like a pro. If youre friendly, organised and love talking about food, this is the role for you.

About the RoleThis full-time position is Monday to Friday, 9:00 am - 5:00 pm at our West Melbourne office. Youll be part of a small, friendly team that takes pride in helping customers place orders with confidence and ease.

Key Responsibilities

• Answer customer enquiries via phone and email

• Take and process catering orders accurately and efficiently

• Recommend suitable products based on customer needs, including dietary requirements (e.g. gluten-free, vegetarian, dairy-free)

• Upsell or suggest add-ons that enhance the customers order

• Troubleshoot order issues and liaise with internal teams

• Maintain customer records and update CRM systems

Clerical Grade 3 Tasks (HIGA Award)

• Respond to and action customer inquiries in your area of responsibility

• Use software to create, format, edit, and manage business documents

• Maintain paper and electronic filing systems

• Apply product knowledge to guide customers and direct internal communications

• Operate phones, printers, scanners, and other standard office equipment

• Accurately enter order data into systems and update records

About You

• Strong verbal and written communication skills

• A friendly and professional phone manner

• High attention to detail and accuracy

• Interest in food and ability to learn our product range quickly

• Previous experience in admin, customer service or hospitality is a plus—but not essential

What Youll Get

• Award rate: $28.12/hour + super

• Full training provided and room to grow

• A close-knit and supportive team

• Work with food every day (yes, youll get to try it too!)

• Convenient West Melbourne location close to public transport

Apply NowIf you love helping people, enjoy talking about food, and want to work with a brand thats trusted by Melbournes top businesses, apply now and join our customer service team!

Information :

• Company : Degani Bakery Cafe
• Position : Customer Service & Catering Orders Team Member (Entry-Level)
• Location : West Melbourne VIC
• Country : AU