Control Room Operator - FT

Job Title: Control Room OperatorLocation: Sydney CBDEmployment Type: Full-time

About the RoleISEC Security is seeking an experienced and dedicated Control Room Operator to oversee operations at a prestigious corporate site located in Sydney CBD. This is a key leadership role responsible for ensuring compliance with Standard Operating Procedures (SOPs) and Safe Work Practices (SWPs), while delivering exceptional service and maintaining a secure environment.

Key Responsibilities:

• Assist with staff training, including inductions, toolbox talks (TBTs), briefings, memos, and other training activities

• Access control management: lockup and lockdown, issue access cards, and update access requirements

• Conduct general surveillance of PD areas and protect PD assets, plant, and equipment

• Maintain the Control Room Access Register and monitor key and equipment registers

• Handle complaints and escalate to the Contract Manager when necessary

• Compile and submit Weekly and Monthly Visitor Data Entry Reports

• Monitor and enforce acceptable behavior on-site

• Operate general electronic observation, intrusion detection, and access control equipment

• Act as the public face of PD, providing excellent customer service, information, and assistance

• Ensure compliance with WHS policies, SOPs, and current legislation

• Perform miscellaneous duties as instructed

Key Result Areas (KPIs):

• Maintain key relationships and ensure high-quality service delivery

• Comply with security and safety policies and procedures

• Ensure operational activities run smoothly and efficiently

• Minimize or treat risks within your area of control and follow WHS processes

• Complete shift reports (EOS) accurately and report incidents in a timely manner

• Asset Protection - Compliance with ISEC Operational Procedures

Qualifications and Experience:

• Minimum of 2 years of Control Room experience

• Strong interpersonal, people management, and relationship skills

• Exceptional presentation

• Proficient computer skills

• Consistently forward-thinking

Required Qualifications:

• 1AC Security Licence (current)

• Apply First Aid Certificate (current)

• Advanced keyboarding and Microsoft Office skills

• Ability to adapt to ISECs internal computer systems

Working Relationships:

• Client: Contract management and escalation

• ISEC Contract Manager: Compliance and escalation

• ISEC Employees: Shift requirements, SOP compliance, and operational changes

ISEC promotes diversity in the workplace through our Diversity Inclusion initiative via our Indigenous partnership with Bullroarers. 

We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should a decision be made to proceed with your application to the next stage, only at this stage will a member of the recruitment team be in contact with you.

ISEC Pty Ltd is an EQUAL OPPORTUNITY ORGANISATION

We acknowledge and pay our respects to the traditional owners and custodians past present and emerging on whose land we walk, work and live.

Please send your CV & valid credentials to *******@isec.com.au with the Subject line: Control Room Operator - Full time Sydney CBD

NSW M/L: 410 759 653

Information :

• Company : ISEC
• Position : Control Room Operator - FT
• Location : Sydney CBD NSW
• Country : AU