Complaints Manager

Electoral Commission SA is expanding the team as we prepare to plan and deliver one of South Australias largest logistical events, the 2026 State election.

If you want to play a key role in the delivery of the next State election and make a positive contribution to democracy, then consider applying for this exciting role!

ECSA receives and manages a range of complaints in the lead up to and during election events, including complaints regarding electoral advertising and compliance with publication and display requirements under Part 13 of the Electoral Act 1985. 

The Complaints Manager will provide high level management and coordination of complaints and enquiries concerning the conduct of elections, in accordance with established complaints framework, policies and protocols. The role will also lead and manage the investigation of complaints, communicate with stakeholders, and liaise with legal advisors to determine appropriate action.

Reporting to the Manager Compliance, key responsibilities include:

• Establishing and managing the complaints projects for the 2026 elections, including preparing project plans, briefing papers, project documentation, project evaluations and closure reports, as well as report on project progression.
• Efficient and comprehensive day-to-day management of projects and governance activities to ensure the delivery of project outcomes.
• Assessing, processing, managing, investigating and advising on complaints finalisation (including responses to electoral complaints, ministerial enquiries and Parliamentary questions) in accordance with the Electoral Act 1985, the Local Government (Elections) Act 1999 and other relevant legislation.
• Ensuring all complaints and correspondence are accurately recorded, and approved policies and procedures are adopted for triage, resolution and escalation.
• Referring matters for legal advice where necessary, and recommend appropriate action for referral, enforcement or prosecution.
• Developing strategies for the continuous monitoring, evaluation and improvement of complaints management processes and make recommendations to facilitate informed decision making.

Highly developed interpersonal and relationship management skills, in particular the ability to build and maintain effective working relationships and influence others in a diplomatic and professional manner are essential to this role.

Special Conditions

• This role is offered temporary term basis up to February 2027.
• In order not to compromise the strict neutrality of the Commission, no person who is active in political affairs or intends to carry on this activity may be an employee.
• Employment is dependent upon a criminal history check that the Commission finds satisfactory.
• Extensive out of normal working hours duty may be required during the period of an election.
• Some interstate and intrastate travel may be required.

Remuneration

• ASO6 - $98,478 to $104,165 per annum

Application Instructions

• All applications must be submitted via https://iworkfor.sa.gov.au/
• Applicants are requested to refer to the Job Application Guidelines before submitting their application.
• Applications must be submitted with a completed SA Public Sector Pre-employment Declaration, cover letter, resume/CV and a written report (of no more than two pages) addressing the essential requirements of the position as outlined in the person specification.

Enquiries

• Enquiries can be directed to Fiona Ayres, Manager Human Resources at ***********@sa.gov.au or (08) 7424 7***.

Applications close 9am Friday 27 June 2025

Additional Notes

The Electoral Commission of South Australia is an equal opportunity employer.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

Information :

• Company : Electoral Commission of South Australia
• Position : Complaints Manager
• Location : Adelaide SA
• Country : AU