Collections Team Leader

Were working with a long-standing client who is looking to appoint a Collections Team Leader to oversee their commercial collections function. This is a key leadership role within a well-established credit team, and a great opportunity for someone who knows how to manage people and processes in a B2B environment.

Theyre looking for someone who is confident handling commercial debt, can lead a small but capable team, and is comfortable dealing with internal and external stakeholders.

About the role:

Youll be responsible for day-to-day leadership of the collections team, ensuring aged debt is well-managed and that the team is hitting performance targets. Theres also a strong focus on coaching and development, and the client is looking for someone who can bring a proactive, people-first approach.

Key responsibilities include:

• Leading and supporting a team of commercial collections officers
• Managing performance across a B2B collections portfolio
• Handling escalations and complex account issues
• Reporting on collections activity and aged debt performance
• Working closely with finance, legal, and sales teams
• Driving process improvement and team development

• Experience in commercial collections or credit control
• Previous team leadership experience
• Strong negotiation and communication skills
• Sound understanding of credit risk and collections processes
• Comfortable with reporting and managing target

Information :

• Company : s2m Digital
• Position : Collections Team Leader
• Location : Sydney NSW
• Country : AU