Customer Service Officer - Sydney

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Part-Time Customer Service Officer.

Reporting:

This position reports to the Sydney Airport Manager.

Position responsibilities:

• Provide check-in services at Sydney Airport.
• Reservation and ticket sales including collection of monies.
• Pre and post flight duties.
• Editing of flights.
• Sales reporting and recording functions as appropriate.
• Assisting with the receipt and dispatch of aircraft
• Computer system operations (SABRE).
• Departure Control System (DCS) knowledge.
• Rex Lounge duties, including processing of guests, restocking, cleaning and monitoring of bar services.
• Assisting special needs customers.
• Passenger marshalling.
• Assist customers with damaged and lost baggage enquiries.
• Comply with requirements set out in the companys safety policy and standard operating procedures.
• Other duties as reasonably requested by the Airport Manager

Selection Criteria:

• Previous airline customer service experience essential.
• GDS experience essential.
• Able to obtain an ASIC (Aviation Security Identification Card)
• Able to obtain a Responsible Service of Alcohol certificate
• Able to work shift work that includes early starts, evenings and weekend work.
• Ability to work in a team environment and a commitment to on time performance.
• Previous customer service experience mandatory.
• Well-developed written and oral communication skills.
• Outstanding image and presentation.
• Computer literacy of a high degree.
• Ability to work unsupervised.

To apply

Please apply via the Apply Now button below by Friday, 11 July 2025.

Rex is an equal opportunity employer

Information :

• Company : Rex Airlines
• Position : Customer Service Officer - Sydney
• Location : Sydney CBD NSW
• Country : AU