Loyalty Specialist at THE ICONIC

Position Loyalty Specialist
Posted 19 Apr 2026
Expired 19 May 2026
Company THE ICONIC
Location Australia | AU
Job Type Full Time

Job Description:

Latest job information from THE ICONIC for the position of Loyalty Specialist. If the Loyalty Specialist vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at THE ICONIC for the position of Loyalty Specialist below matches your qualifications.

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.

We are proud to have developed one of Australia's most loved brands in a very short time. Our team of marketers are innovative and courageous. They run at the forefront of the digital space, are passionate about building best‑in‑class experiences and are relentlessly focused on delivering results. They do this by collaborating on sophisticated campaigns that reach and engage our customers in the newest and most creative ways.

THE ICONIC is looking for a Loyalty Specialist to join our Customer team. This is a great opportunity for a detail‑oriented, collaborative self‑starter to support the Loyalty Program Manager in delivering a high‑performing loyalty program.

You’ll own the Access Extra offers planner, ensuring offers are aligned to program strategy, build and execute campaigns in Talon.One, and deliver clear performance reporting and insights. You’ll also work closely with cross‑functional teams to coordinate delivery and keep campaigns running smoothly.

What You’ll Do:
  • Support the Loyalty Program Manager to deliver a high‑performing loyalty program
  • Manage day‑to‑day planning and execution to keep program operations running smoothly
  • Own the Access Extra offers calendar/planner end‑to‑end
  • Document offer mechanics, timelines, eligibility and dependencies clearly and consistently
  • Translate loyalty strategy into an executable offers roadmap
  • Ensure each offer ladders up to program goals and measurable KPIs (e.g., acquisition, retention, frequency, AOV)
  • Identify and flag risks (e.g., offer fatigue, overlap/conflicting promos, unintended customer impact)
  • Build, QA and launch loyalty campaigns in Talon.One (segments, triggers, reward logic, caps, stacking rules)
  • Monitor live campaigns, troubleshoot issues and coordinate fixes quickly
  • Deliver performance reporting and insights (participation, redemption, incremental revenue, margin impact, lift where possible) to optimise future offers
Essential Skills, Knowledge and Experience:
  • Customer‑focused self‑motivated professional with good commercial & loyalty acumen with 2‑5 years of experience in loyalty/CRM/lifecycle
  • Strong loyalty and retail industry experience
  • Experienced in running end‑to‑end loyalty campaigns
  • Detail oriented with strong operational rigor from governance to implementation
  • Highly analytical and focused on using post‑campaign and program results to define campaign planning
  • Loyalty/CRM platform experience to configure and QA offers
  • Experienced in influencing, building relationships and communicating with a range of stakeholders
  • Drive for continuous improvement across the loyalty program and wider business, comfortable acting as a change agent
  • Degree in relevant tertiary discipline
Life at THE ICONIC
  • Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
  • The learning collective. Get your knowledge fix with our learning days and hackathons
  • Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
  • Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
  • Curate your style. No matter what your style is, we have got you covered with our amazing staff discount and our famous sample sales
  • Wellbeing. Access to our discounted gym memberships and wellbeing programs
  • People first. Access to our Employee Assistance Program for you and your family
  • Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly:

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Job Info:

  • Company: THE ICONIC
  • Position: Loyalty Specialist
  • Work Location: Australia
  • Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Loyalty Specialist at the office Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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