Customer Care Advisor

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the EML Group with the position of Customer Care Advisor - EML Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Advisor - EML Group below matches your qualifications. Good Luck: D

This position operates in a high pressure and deadline driven environment that focuses on enhancing the customer experience, and the pro-active management and…...

Hamster Kombat
Customer Care Advisor EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Melbourne , you will help make a positive impact on someones life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The main purpose of this role is to facilitate the continuous improvement of the services and communication we deliver to our internal and external stakeholders. This position operates in a high pressure and deadline driven environment that focuses on enhancing the customer experience, and the pro-active management and reduction of complaints.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home.

  • Work collaboratively with Case Managers to prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
  • Engage, educate and maintain standards to develop a client service culture as well as the resolution and minimisation of complaints
  • Support the management of any identified claims to ensure EML interactions are at the highest quality.
  • Execution of EML Client Service Plan initiatives in accordance with agreed program
  • Assist with the structured development of Case Managers to deliver enhancements in customer service
  • Active management of complaints in accordance with relevant legislation and guidelines
  • Facilitate and maintain an effective corporate approach to the management and resolution of complaints

  • Experience holding a similar or case management/specialist role within Workers Compensation mandatory
  • Experience in the coaching and development of front-line staff
  • Excellent interpersonal, written and customer service skills
  • Strong negotiation, mediation and problem-solving skills
  • Knowledge of external dispute resolution processes, legislation and codes of practice
  • Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management
  • Relevant experience in the investigation of complex complaints and drafting high-level responses (desired but not essential)


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please . Job ID JR1625

Information :

  • Company : EML Group
  • Position : Customer Care Advisor
  • Location : Melbourne VIC
  • Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Advisor job info - EML Group Melbourne VIC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Advisor job info - EML Group Melbourne VIC in 06-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 06-07-2024