Customer Care Executive | Lidcombe

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Executive | Lidcombe - Rentokil below matches your qualifications. Good Luck: D

We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis....

Hamster Kombat
  • Your chance to join a market-leading, global organisation
  • Work within a dynamic, supportive and collaborative team environment
  • Opportunities for growth and development.

We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.

TIn this role, you will utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include:

  • Managing and prioritizing daily workload in a shared inbox
  • First contact resolution for cross-category works required
  • Liaising with customers directly via email and phone calls on a daily basis
  • Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
  • Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
  • Build and maintain strong, long-lasting customer relationships with both external and internal customers
  • Work cross-functionally with the internal service delivery teams to ensure customer needs are being met.
  • Ability to meet KPIs

Requirements:

  • Previous working experience in a similar role (customer service/ administration/ account management)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Perks and benefits

  • Strong work-life balance culture
  • Employee Assistance Program (EAP)
  • Employee Referral Program
  • Employee cash incentive programs and bonuses

If you have the skills and experience to make an impact in this role, send your resume today by clicking the APPLY button now!

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.


Information :

  • Company : Rentokil
  • Position : Customer Care Executive | Lidcombe
  • Location : Australia
  • Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Executive | Lidcombe job info - Rentokil Australia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Executive | Lidcombe job info - Rentokil Australia in 10-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 10-07-2024